Refund policy

RETURN AND REFUND POLICY

 Non-personalized products We accept returns of non-personalized products within 30 days of delivery. For change-of-mind returns, items must be unused and in their original packaging. The customer is responsible for return shipping costs.

Personalized and custom-made products

We do not accept change-of-mind returns for non-defective personalized or custom-made products. Damaged or incorrect products If your order arrives damaged or contains an incorrect product, we offer either a free replacement or a refund, depending on the circumstances. Proof of the issue is required, including photos of the product and packaging. We may also request a video when needed.

Refund processing

Once your return is accepted, we process your refund within 5 business days. This is our processing timeframe, not a guarantee of when the funds will appear in your account.

Contact For return inquiries or to report a damaged or incorrect product, contact info@admatrading.com